Manage Queues
Create and configure inbound and outbound queues
- EasyCallBack
- Auto-Disposition
- Stop Call Recording on Transfers
- Configure Idle Timer
- Set up Advanced Preview Dialling Mode
- Manage Queues
- Create a Queue
- Edit a Queue
- Delete a Queue
- Create a Broadcast Queue
- Create an Inbound Queue
- Create an IVR Queue
- Create a Message Queue
- Create an Outbound Queue
- Create an SMS Outbound Queue
- Create an SMS Broadcast Queue
- Edit an Inbound Queue
- Edit a Broadcast Queue
- Edit a Message Queue
- Edit an Outbound Queue
- Edit an SMS Broadcast Queue
- Edit an SMS Outbound Queue
- Manage messaging queues
- Manage messaging templates
- Set audio messages for a queue
- Set call retry times
- Set max attempts
- Use customer data in Agent Scripts