Manage Queues

Create and configure inbound and outbound queues

• EasyCallBack
• Auto-Disposition
• Stop Call Recording on Transfers
• Configure Idle Timer
• Set up Advanced Preview Dialling Mode
• Manage Queues
• Create a Queue
• Edit a Queue
• Delete a Queue
• Create a Broadcast Queue
• Create an Inbound Queue
• Create an IVR Queue
• Create a Message Queue
• Create an Outbound Queue
• Create an SMS Outbound Queue
• Create an SMS Broadcast Queue
• Edit an Inbound Queue
• Edit a Broadcast Queue
• Edit a Message Queue
• Edit an Outbound Queue
• Edit an SMS Broadcast Queue
• Edit an SMS Outbound Queue
• Manage messaging queues
• Manage messaging templates
• Set audio messages for a queue
• Set call retry times
• Set max attempts
• Use customer data in Agent Scripts