General

Information

• Update on the Webphone
• Answer Machine Detection (Network Level Binary Matching)

Forms

• Migration From - EasyCallNow to EasyContactNow
• CLI Number Allocation Form

Frequently Asked Questions

• What is Progressive Dialling
• What is Predictive Dialling?
• What is Preview dialling?
• Can I remove DDI Numbers?
• Sagepay top ups returning 'IP address blocked by vendor'
• Webphone not working after Google Chrome v42 update

Getting Started

• 8x8 Easycontactnow Network Utility Tool
• Search for Help Articles

Interface

• View contact centre Status
• Navigation
• Find your Agent ID
• Logout
• Activate Emergency System Override

Instant Messaging

• Instant Messaging
• Send an Instant Message
• Send a Broadcast Instant Message
• View and Reply to Instant Messages