Configuration

The Configuration menu gives you access to the settings of your contact centre. You can configure all parts of the system including Agents, Teams, Queues and your data. The Configuration menu can only be accessed by administrators, clicking on the 'gear' icon in the middle of the Navigation bar.

General

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Manage Agents

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Manage Queues

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Manage Teams

Billing

CRM Accounts

Interactive Voice Response (IVR) creator

Outcomes and Tags

Phone Book

Plug-ins

Private Branch Exchange (PBX)

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System setup

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