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Slow loading on Easycontactnow system 22/11/2016

We are currently experiencing issues with the Easycontactnow system whereby commands are taking longer to respond than usual. You may experience issues on the agent page with agent status changes, customer information, and dispositioning calls taking a while to load.

Our Technical Support and Infrastructure teams are investigating this as priority.

Further updates will follow.

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The Technical engineers are still investigating this issue - we will provide updates as soon as they become available or beforehand.

 Update: 17:09 - Issue is still occurring intermittently. We have engineers investigating this currently.

 

Update: 17:38 - Engineers have reported that service is back to normal. We are advising any customers still experiencing problems to log out and restart their browsers.

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