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Selecting a Language

ContactNow gives you the ability to offer multi language support to your customers. You can now translate your whole system to the user’s chosen language. The current language options to select between are English (UK) and English (US).

Setup

To change your contact centre’s language, hover over the configuration icon on your navigation bar, select System setup and find the setting on the System options tab.

Scroll down until you see the below and select your desired language.

User language

Admin user's can select each agent's language, so the contact centre can accommodate users who speak different languages. All new users will inherit the contact centre default when they are created. You can configure each user’s language by editing them or update multiple users at once with Mass update.

Changing the language will also switch the date format between 24 hour and 12 hour. The format that is standard for the chosen language will be shown to users.

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