We have enabled the Force Agent Available feature on the system which turns on the 'Available After Call' toggle to be turned ON rather than OFF by default.
To change this, and stop your agents going into Available status right away after a call, follow the below steps:
Configuration page > System Setup > Global Agent Options tab > Force Agent Available - select to "No" (off)
Please see the following article for more information on the feature -
If you have any questions or concerns, please feel free to contact our support team:
Phone: 0345 286 4697