Please accept our apologies for the short service disruption that has just occurred which could have affected 1 in 3 calls for some of our customers for the past few minutes.
We responded to an internal alarm and restarted the offending load balancing server and normal service has now been resumed. If you experience any further issues please let us know otherwise we believe the issue to be resolved.
If you have any questions or concerns please either email our support team at firstname.lastname@example.org or call us on 0345 286 4697.
Having resolved the earlier limited service disruption, and having been monitoring service since, we are confident that the issue has been resolved as reported.
We are looking at automating via a script to pick up and future issues even quicker.
Please accept our apologies for any inconvenience caused.