We have had further reports of intermittent silent calls when logged in to Softphone.
The engineers are investigating this issue and the root cause.
If you are experiencing any of these problems then please raise a ticket with the support team. Thank you and please accept our apologies for this.
We have has no further reports of this issue since the earlier reports by customers and we can confirm that the issue has subsided. We are still investigating the root cause of this and more information will be provided in due course.
Thank you for your patience and understanding.
You can raise a ticket through the Helpcentre portal or click here.