Callcentres with agent IP address whitelists unable to login - 17th September

We had reports from customers who had agent IP address whitelists configured that they were unable to login to EasyContactNow.

In order to improve the platform's security, we set up automatic redirection of web requests from the http:// page to the secure https:// page. However, the agent's source IP address was not being forwarded, and therefore the agent was failing the IP whitelist check. This prevented the agent from logging in.

We have reverted back the change, and will be implementing redirection to the https:// site using a different method. In the meantime, we recommend that all customers use to log in.

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