Customers using web phone this morning may experience issues.
The new Chrome update (update 45) has removed support for Java. Our initial assessments have found that web phone may be experiencing issues intermittently on multiple versions of browsers including but not limited to Firefox.
More information regarding the Java update can be found here.
As an alternative method to the web phone, we support connection via third party softphones such as Xlite and Zoiper.
A guide on how to set up a softphone can be found here.