11:00 We have received calls from customers that the agent page is taking a long time to disposition and change state. We are investigating the issue.
11:55 We are continuing to investigate the issues. We believe this has been cause by some platform changes we made this morning. We are reverting the changes now.
12:00 The changes have been reverted. Agents should log out of the system. refresh the cache's on their browser and log back in.