10:30 - Customers are reporting general lag issues affecting dispositioning calls, screen pops and general agent screen lag. Our infrastructure team are working hard to resolve the issue, another update will be provided shortly.
11:00 - Our team are still investigating the root cause of the issue. Another update will be provided as soon as possible.
11:15 - The issue has now been resolved and customers should no longer experience issues on the platform. If you experience any further issues, please contact the support team and they will be happy to help.