Agents, Teams and Queues

The Agents, Teams and Queues page gives administrators the option to create and configure agents, group them into teams and configure queues in a contact centre.

To get to Agents, Teams and Queues, hover over the Configuration icon in the Navigation bar and click on Agents, Teams and Queues.

The page is split into three tabs, each providing options for setting up and managing different features.

Click below for instructions on managing each feature.

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