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Edit a Team

To edit a team, hover over the Configuration icon from the Navigation bar and click on Agents, Teams and Queues and select the Teams tab.

To edit a team, select the gear icon located on the right of the Team you want to edit and select Edit from the menu that appears.

This will display the same pop-up screen described in Add a Team. Refer to the article for detailed instructions or see Manage Teams for more options concerning teams.

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