When Tags are enabled, agents can tag their calls. This can be useful to categorise calls and filter them in the Tags Report.
When the agent is on a call, there will be a tab with a label icon on the Navigation panel on the right hand side (as shown below )which allows the agent to tag the call from pre-set tags (managed in the configuration panel):
Once this is done the agent should click the tick icon to disposition the call when it is completed.
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