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Edit an SMS Outbound Queue

To edit an SMS Outbound queue hover over the Configuration icon from the Navigation bar and click on Agents Teams and Queues. Click on the Queues tab to see the list of queues. Ensure you have selected the Queue Type you would like to edit. Queue Type will be listed on the left hand side of the screen.

Select a Queue Type and the list of of queues will be displayed. Clicking on settings cog to edit the the desired queue.

 

Click on Edit and you will be presented with a new screen and options to edit as shown in the image below.

You can edit the following fields:

  • Queue Name: The name of the queue
  • Allow Free Text Input: Choose Yes or No. You can allow your agents to free text a content or restrict them to choose from available template.
  • Manage Template: If No is selected for Allow Free Text Input, click on Manage Message Template and you will be presented with a screen as shown below.

Enter your Template Name and your SMS Template and click on Create.

Once your Template is created, click Back to Queues on the top right corner of your screen and you will be taken back to queue edit screen. Check to see you have made the necessary edits to your SMS Outbound Queue and click on Submit to save your edits.

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