The Scheduled calls Report displays the interval or time your scheduled call records will be re-dialled at. You can also re-assign scheduled calls for a particular agent/general pool to another agent/general pool.
You can filter your search by queue, dataset or outcome code using the Generate table located at the top of the page. This allows you to get a more granular view of what is going on.
Active Split by Non-connect Report Table
Active Split by Dead Line Report Table
General Callback Pool and Agent Specific
- Re-Assign due to today: You can re-assign callbacks due today if you tick the relevant box to the right of the desired agent and re-assign it to another agent.
- Re-Assign All: You can re-assign all callbacks if you tick the Re-Assign All box to the right of the desired agent.
- Re-Assign Callbacks: You must select an individual agent or general callback pool before you can re-assign those callbacks. To do this, click on the drop-list as shown below and select your desire agent or if you wish to push back into the general callback pool.
Click on the Re-Assign Callbacks button to submit the confirmation.
See how to Export a report.