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Edit an Agent's username and password

Only Admin users will be able to edit an agent’s username and password. To make a change to agent’s details, hover over the Configuration icon in the Navigation bar, click on Agents, Teams and Queues and select the Agent’s tab.

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Find the agent, click on the configure icon on the right side and select edit.

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Enter a new Username or Password that meets the requirements. You will not be able to enter a username that is already in use.

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Once satisfied, select Update to save the changes.

 

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