How do I create a new Support case?

When you sign up with ContactNow you will receive two emails: a welcome email from 8x8 and a second email from Salesforce. This second email includes a single-use activation link to create a password and passphrase for your 8x8ContactNow Support Community.

Once your Support Community login has been created, log in to this account to raise new tickets with Support, or to view and track open tickets.

Before raising a ticket, you can search for support articles here. If you are still experiencing problems and need to open a case, you can do so by logging in to 8x8 ContactNow Support Community.

After logging in to your Support Community, select Cases.


Click New to open a new support ticket.


Complete the form with the appropriate information.



Click Save to submit the case.

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