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What is Progressive Dialling?

Progressive dialling enables agents to work through calls as the system will automatically dial the next call as soon as an agent finishes the current call. This dialling method will only dial one number per available agent.

An agent cannot be assigned to multiple queues with a combination of progressive, preview and predictive dialling.

To change your dialling mode hover over the Configuration icon, select Agents, Teams and Queues and then select the Queues tab. Click the gear icon on the right hand side of the outbound queue you wish to edit.

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Then select the Settings tab, from here you will be able to change your dial mode to Progressive.

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Once you have made your changes ensure you select Update.

 

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