Recently certain browsers have stopped supporting Java, a third party programming language that our webphone uses to connect your device’s microphone and speakers to our telephone systems over the internet. This means that if you have updated to the latest versions of these browsers then they are no longer able to connect to EasyContactNow via the Webphone.
In September 2016 Google Chrome dropped Java support which meant that customers who use version 45 and above can no longer use the webphone. As of March 2017 Mozilla Firefox also removed support for Java applications in version 52.
A list of the browsers and version that no longer support Java can be found below:
- Google Chrome version 45 (released September 2016) and above
- Mozilla Firefox version 52 (released March 2017) and above
- Microsoft Edge on Windows 10 (released July 2015)
If you are on an older version of Microsoft windows such as XP, Vista, 7 or 8 you can continue to use Internet Explorer with full access to Java. If you have Windows 10 and also have Internet Explorer installed you’ll be able to use this browser instead of Edge to continue to use the Webphone.
If you are using a browser that does not support Java then there are other connection methods available. We recommend installing and configuring a Softphone application as it is the most similar to the Webphone. A guide on how to set up a Softphone connection can be found here.